Blog Archives

Another Aviation Crisis… (or, business as usual?)

I recently participated in a panel to discuss the latest crisis in aviation: staff shortages, and its effects on employee morale, safety gaps, and customer dissatisfaction. It’s been reported in the news, and by customers and employees via social media, that the usual summer travel “discomfort” (flight delays and cancellations, long lines at airports, strike

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Aviation’s Next Crisis: Free Webinar

Aviation is a true, global network: connecting people, cultures, trade and personal stories. It’s a dynamic, complex and continuously changing business. On the heels of an unprecedented crisis, the global Covid pandemic, a new crisis appears to become the next travel and tourism industry challenge. The system is under pressure due to staff shortages, supply

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Will flying be enjoyable, ever again?

I was recently invited to address an Innovation and Technology conference, in a European capital, and bring a perspective on the aviation industry. For weeks I worked hard on the message: Why is aviation relevant? What are some compelling examples of Innovation and Technology in the industry? And What does the future look like? In

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LEADERSHIP AND OFFICE SPACE IN THE 21ST CENTURY

During the last weeks of 2014 I was fortunate, once again, to have visited my home country for the holidays. After traveling to Guatemala City for the past four years, I’m always amazed at the pace in which the urban landscape changes from one trip to the next. There is explosive growth in commercial, professional

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THE LEADERSHIP TRAP

A prominent position that provides a unique insight into the role, responsibilities, attitudes and behaviors of a leader, is the American presidency (in particular, from the beginning of the 20th century to date). By studying the presidents’ actions and decisions, during the great depression, two world wars, the cold war, the conflicts in Korea and

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LEADING AND MANAGING IN TIMES OF RAPID CHANGE

In partnership with my colleague Alexandra Barosa Pereira, I addressed two groups of Portuguese business and industry leaders in the beloved city of Lisbon. We wanted to discuss what kind of leadership and management skills are required to succeed in the present times. Back in the 90s we speculated about the impact of globalization and

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IDENTITY: MINE, YOURS, THEIRS, OURS

Last week I had the opportunity to travel, meet interesting and generous people, have great conversations and listen to compelling stories on the topic of identity. My identity, for example, is probably typical of the times we live in: I was born in Guatemala, raised in the United States, returned to my home country and left

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ON TIME, TUNNELS, AND LEADERSHIP EFFECTIVENESS

During my frequent conversations with managers, executives and business owners, on the state of leadership in their organizations, a recurrent challenge faced by most is the lack of time. Everyone appears to be busier than ever, struggling to complete lengthy task lists, appointments, and calls, while running daily operations. Who has time for strategic thinking

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2013: A QUICK REVIEW

I write this as I cross the Atlantic heading to meet family and friends for another end of the year reunion, celebrations and catching up. I can’t think of any year in my professional career that I would describe as “routine” or “boring”.  Fortunately for me, the journey I started almost 30 years ago has

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ENTREPRENEURS, MANAGERS, LEADERS: DO YOU HAVE A PROFESSIONAL PARTNER?

When the environment changes so do our attitudes, perceptions and actions, but not always at the same pace. The current economic climate is transforming the labor market in permanent ways.  For example, in countries that were enjoying growth and stability until 2008, the realization that a full time, well-compensated job may be a thing of the past is only now

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